If you are not 100% satisfied with the items in your order, we are happy to issue you a refund when you return your items within 45 days (30 days if you're located in Mexico) as long as they have not been worn/used.
1. Sign into your EMERY ROSE account.
2. Find the order in "My Orders," and click the "Request Return" button.
3. Select the item(s) you would like to return, indicate the reason, then submit.
4. Click "Print label" to print RMA label.
5. Please pack the return item(s) in the original packaging and make sure to enclose the label inside the package.
6. Please mail the package by choosing your own mail carrier.
7. When the package has been sent, click "Confirm shipping and update request."
8. We will notify you when we receive your return.
1. The following items cannot be returned: bodysuits, lingerie, swimwear, jewelry, beauty and accessories (except scarves, bags, and mermaid blankets).
2. Returned items must be in their unused condition with the original packaging. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
3. We do not accept returned items that have been sent back without proper return requests.
4. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
5. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-EMERY ROSE products.
Your request will be processed within 5 business days after we receive your return. The refund will be issued to your original payment account.
Note: The original shipping fee is non-refundable.